TERMS & CONDITIONS

By registering and accepting Fragrance Direct Terms and Conditions you confirm that you are at least 18  years of age and all information and details provided are your correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party. If we suspect fraudulent account activity or behavior we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.

If you wish to contact us please either email  [email protected]  or call us on 07897239368. Our core Customer Services Team are available Monday to Friday 8am to 6pm GMT (except English Bank Holidays.) Whilst every effort is made to deal with all enquiries within 24 hours during the working week, we do operate an email system so all email will be dealt with in the order received.

Any complaints should be made in writing either by post to:DIVINE PERFUME LIMITED  494 KENTON ROAD HARROW MIDDLESEX  UNITED  KINGDOM  or by email to [email protected]  Where possible we try to acknowledge complaints immediately but all complaints will be acknowledged within 7 working days. The customer will be informed of all progress.

Company Information

This website is operated by divine perfume limited , we are registered in England  under company number 10521660 with our registered office listed as 494 Kenton road harrow Middlesex ha3 9dl.

Offers and Promotions

Only one promotional code can be used per order and any promotions or offers cannot be added after the order has been placed. Please see individual offers for further details. Please note that not some promotions are country specific and not available in all territories.

 

Competitions

Competitions held on our social channels or on our website are subject to these terms and conditions. Only entries from the countries listed on our delivery page are valid, if the prize is fragrance this is reduced to countries listed in Standard or Express. Not Airmail Only countries. The prize winner will receive the photographed item or listed prize. The winner will be notified by email or directly by their social media handles. Competitions are in no way sponsored, endorsed or associated with Facebook, Twitter or Instagram. The winner must respond within a month of being announced, if they do not respond within this period they will be unable to claim the prize.

Subscription

Subscription is available on selected products as highlighted on the product page. Subscription is only available at the frequencies listed on the product page. You must have a divine perfume  account to subscribe to a product. All subscription details can be viewed in the ‘Subscription’ section in your account. Changes can be made to your subscription within your account at any time but please allow 24 hours for any changes to be processed. Subscriptions can be cancelled at any time. Prices of products on subscription may vary. To read all FAQs regarding subscriptions.

 

 

ORDERS, PAYMENT & DELIVERY

For full delivery details please visit our divineperume.co.uk

RETURNS POLICY

RETURNING AN UNWANTED ITEM

If you’re not satisfied with your order or have simply changed your mind, you can return any unopened products to us. As long as the item is still in its original condition, we accept returns, subject to the terms below.

Please return your item within 14  days of receiving and we will offer you a full refund to your original payment method, at the price you paid for the product. Please note we will not refund any postage you may have paid on the original order.

You can return items to us FREE of charge in the UK using Royal Mail Post Office,   You will need to enter your order number, name, address and email address. Please retain your proof of postage.

 

RETURNING A FAULTY ITEM

If you receive any items which are faulty or damaged or an incorrect item, please contact Customer Service via the email address or telephone number below within 14  days of receiving your order. Make sure you do not dispose of any broken items as we will require photographic evidence to support any claims for damages. Once this has been provided, we will offer a full refund or replacement.

ENGRAVED PRODUCTS

Engraved products cannot be returned unless they are faulty or damaged.

To contact our Customer Service team please email   [email protected] or call 07897239368  9.00am to 5.00pm Monday to Friday and 10.00am to 4.00pm Saturday.

 

Divine Perfume only sells 100% genuine products. We do not sell any fakes or copies.

During Stock Take there may be a slight delay in order processing but orders will still be delivered within advertised delivery times.

Images are for illustration purposes only and may differ from the actual product received. Colors on some items, in particular (but not limited to), cosmetic items, may vary due to limitations within the photographic process and screen variations.

All stock and prices are subject to availability, items added to the basket may change as you proceed to checkout so please recheck your order before submitting payment.

All prices listed in GBP(£)

Divine Perfume does not operate a price-matching policy.

The price of a product shall be as stated on the website at the time you place your order except in the case of obvious error. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price. In this event we will either contact you to confirm your order at the correct price, or cancel your order and ensure all funds are returned.

We accept payment by credit/debit cards: Visa Debit, Visa, Mastercard, Delta, PayPal or by Apple Pay. divine perfume rag will not be liable for charges or payment processing fees, should they apply, associated to your chosen method of payment.

We also accept orders by telephone via our customer service team. Please note that orders made in this manner can only be done so in GBP (Great British Pound).

Divine Perfume accepts postal orders. To action a Postal Order, please send details plus the full order amount including postage to: divine perfume , 494 Kenton road harrow Middlesex , United Kingdom ha3 9dl. Please ensure you include delivery address and contact details.

Please Notify divine perfume by email or phone if you do not receive your order after 7 days within the UK, after 14 days outside of the UK. Divine Perfume  will complete an investigation with the relevant courier to trace your order, this may require additional information which Customer Services will request. If we are unable to trace your order we may offer a replacement, possibly to the Billing Address only, or Store Credit if a replacement is not suitable or available. No compensation will be granted in the rare event of a non-delivery.

Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details, PayPal details, or full address details. Divine Perfume  reserves the right to request payment by an alternative method or cancel any orders if this information cannot be supplied.

In some circumstances, initial postage prices quoted at the time of ordering may not be sufficient to cover actual postage costs. Should this be the case, Divine Perfume reserves the right to request payment of the price difference in the postage costs prior to fulfilling and dispatching the order.

Divine Perfume t reserves the right to cancel or refuse orders at any time, restrict quantities of certain items, or deliver certain orders to the Billing Address only at the discretion of our management.

Divine Perfume  reserves the right to withdraw, restrict use of promotional codes, and restrict use of promotional codes in conjunction with one another.

Once an order has been placed, Divine Perfume are not able to guarantee that changes to an order can be made prior to the order being dispatched.

If Divine Perfume is unable to fulfill part or all of your order due to stock becoming unavailable we will refund your payment for items we are unable to supply. Divine Perfume will not be obliged to offer any additional compensation in any form for disappointment suffered.

If customs or import duties are charged once the parcel leaves the United Kingdom these charges must be paid for by the recipient of the parcel.

Due to restrictions shipping certain products to destinations off the mainland United Kingdom, additional postage costs may be incurred due to the number of products that can be sent per order. Should this be the case, Fragrance Direct will contact you to advise prior to the dispatch of the order.

Refunds will be processed via the original payment method, unless otherwise agreed by management.

Divine Perfume reserves the right to leave blank any gift cards which are deemed to contain offensive or inappropriate language.

SECURITY

Divine Perfume website is secured by secure sockets layer (SSL), ensuring all user information is encrypted before being sent across the internet. All card payments are processed using Ayden’s secure electronic payment solutions. In accordance with GDPR we may pass your personal data to third parties who are authorized data processors or service providers (i.e. Ayden, Royal mail). Data processors or service providers will not share your personal information with any other organization without our approval. They will also hold the data securely and retain it for the period we instruct.

Posted in Uncategorized. Bookmark the permalink.